Effective Date: April 12, 2026 · Last Updated: April 12, 2026
We want you to feel confident purchasing with AeroSIM. This Refund Policy explains when and how you can request a refund, what qualifies, and what doesn’t. Because eSIMs are digital goods delivered instantly, refund eligibility depends on whether the product has been activated or used.
The short version: If your eSIM hasn’t been activated or used, you can request a full refund (minus processing fees) within 30 days of purchase. Once activated or data has been consumed, the purchase is final.
A refund may be issued if all of the following conditions are met:
If your eSIM meets these criteria, you are entitled to a refund of the purchase amount minus any applicable processing fees (see Section 4).
If an eSIM has been activated—even if no data has been consumed—the plan is considered used and is not eligible for a refund. Activation is defined as the moment the eSIM profile is installed on a device and a connection to a carrier network is established, regardless of whether data traffic occurs.
The following are not eligible for a refund under any circumstances:
To initiate a refund, contact our support team with the following details:
Send your request to support@aerosim.global. Our team reviews all requests within 1–2 business days and will confirm eligibility via email.
Approved refunds are subject to a processing fee deduction. This covers payment gateway transaction costs incurred at the time of the original purchase (e.g., Stripe, Apple Pay). These fees are non-recoverable and are deducted from the refund amount before it is issued.
The exact processing fee depends on your payment method and region but typically ranges from 2.9%–3.9% of the transaction value plus any fixed per-transaction charges applied by the payment processor.
If you experience a verified technical issue that prevents your eSIM from functioning as intended—and the issue is attributable to AeroSIM or our network provider—we may, at our discretion:
Technical issues must be reported within 7 days of purchase and may require cooperation with our support team for troubleshooting and verification. We reserve the right to request device screenshots, carrier settings, or other diagnostic information to investigate reported issues.
AeroSIM eSIMs require a device that supports eSIM functionality. If you purchase an eSIM for a device that does not support eSIM, this is not considered a technical issue on our end. However, if the eSIM has not been activated, you may still request a standard refund under Section 1.
We strongly encourage you to contact us directly at support@aerosim.global before initiating a chargeback or dispute with your bank or card issuer. Filing a chargeback without first contacting AeroSIM may result in:
We respond to all chargeback inquiries with full transaction documentation and cooperate with payment processors to resolve disputes fairly.
We may update this Refund Policy from time to time to reflect changes in our practices, pricing structure, or legal requirements. Material changes will be communicated through the app or via email. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.
If you have questions about this Refund Policy or need help with a specific purchase, reach out to us:
We aim to respond to all support inquiries within 24 hours.