Terms & Conditions, Privacy Policy and Fair Use Policy

Terms & Conditions

1. The agreement

These Terms cover your use of the AeroSIM app and everything that comes with it, operated by AeroSIM Inc. ("we," "us," or "our"). When you create an account or buy anything through AeroSIM, you are agreeing to these Terms. If something here does not sit right with you, please do not use AeroSIM.

2. What AeroSIM is

AeroSIM is an eSIM marketplace for international travel data. We are a technology platform and reseller, not a phone carrier. Your eSIM connects through third party networks in the country you visit, so coverage, speed, and availability ultimately depend on local carrier infrastructure.

3. Who can use AeroSIM

• AeroSIM is open to everyone. If you are under 13, you need a parent or legal guardian's consent to create an account.
• Your device needs to support eSIM. By installing the app you confirm that it does.
• Double check that the plan you buy matches your destination and device. We show coverage details on every plan to help you get it right.

4. Your account

• Sign up with Apple, Google, or email and password.
• Keep your login to yourself. You are responsible for what happens on your account.
• One account per person. Accounts cannot be shared, sold, or transferred.
• The details on your account have to be real and yours. Accounts set up with false information may be suspended.
• We can suspend or close accounts that break these Terms or our Fair Use Policy, including any linked accounts and devices involved.

5. Purchases and payments

• Prices are shown in the currency you pick in the app and include our fees. What you see at checkout is what you pay.
• Payments run through Stripe and Apple Pay. AeroSIM never stores your full card number.
• You may only pay with payment methods that belong to you. Using someone else's card, a stolen card, or any payment method you are not authorized to use is fraud. We cancel those orders, deactivate any eSIMs and credits they produced, close the account, block the device, and report the activity to our payment processor and, where appropriate, law enforcement.
• We run automated fraud checks on orders. Occasionally that means an order is delayed, declined, or refunded while we verify it. If that happens to you by mistake, contact support@aerosim.global and a human will sort it out.
• We may limit the number of purchases, top ups, or wallet credits over a short period while checks complete.

6. Refunds

eSIMs are digital goods delivered instantly, so refunds follow our Refund Policy. The short version: an eSIM that has not been installed or used can be refunded within 30 days, and anything already activated is final. If something on our end genuinely went wrong, reach out and we will make it right with a replacement, credit, or refund.

7. AeroBucks and wallet credit

• AeroBucks are loyalty points you earn on qualifying purchases and can spend on future ones.
• AeroBucks and wallet credit have no cash value and cannot be transferred, sold, or exchanged outside AeroSIM.
• Points or credit created by fraudulent payments, abusive referrals, or promo farming are void and will be removed.
• We may change or wind down the AeroBucks program. If we do, we will tell you first.

8. Fair use

Plans sold as Unlimited come with a daily full speed allowance and continue at a reduced speed after it, as described in our Fair Use Policy. The Fair Use Policy is part of these Terms.

9. Acceptable use

Please do not:

• Use AeroSIM for anything unlawful.
• Resell, redistribute, or commercially exploit plans bought through AeroSIM.
• Reverse engineer, decompile, or tamper with the app or our backend.
• Hit AeroSIM with bots, scrapers, or other automated tools.
• Place fraudulent orders or give us false information.

10. Availability and limits

• Coverage, speed (5G/LTE), and availability come from third party carriers and vary by location.
• We cannot promise uninterrupted service. Outages, maintenance, and carrier issues happen.
• On fixed plans, speeds may be reduced once your data allowance is used up, depending on the carrier. On Unlimited plans, the daily allowance and reduced speed are available in the app as part of the plan details.

11. Our brand

The AeroSIM name, logo, app design, and all associated branding and content belong to AeroSIM Inc., incorporated in the Province of Alberta, Canada. Please do not copy, modify, or redistribute any part of it without written permission.

12. Deleting your account

You can delete your account any time from Profile → Delete Account in the app. Deletion is scheduled with a 30 day grace period: if you change your mind, sign back in within 30 days and your account is restored exactly as it was. After the grace period your profile, purchase history, and AeroBucks are permanently removed. Transaction records we are legally required to keep are retained as described in the Privacy Policy.

13. Liability

To the maximum extent the law allows, AeroSIM is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of AeroSIM, including loss of data, loss of connectivity, carrier outages, or issues caused by third party network providers.

14. Governing law

These Terms are governed by the laws of the Province of Alberta, Canada. Disputes are resolved in the courts of Alberta, Canada.

15. Changes

We update these Terms from time to time. If a change matters, we will tell you in the app or by email. Continuing to use AeroSIM after a change takes effect means you accept it.

Privacy Policy

1. The short version

This policy explains what AeroSIM Inc. ("we," "us," or "our") collects, why, and what we do with it. We collect the minimum we need to sell you an eSIM, keep your account secure, and stop fraud. We do not sell your data, we do not run ads, and we do not track you across other apps.

2. What we collect

Account information:

• Email address (required for every account type)
• Full name (when you sign up with email)
• Which sign in method you used (Apple, Google, or email)

Purchase information:

• Your plan selections and order history
• Payment method type (card brand and last 4 digits only; full card details are processed and stored exclusively by Stripe)
• AeroBucks balance and redemption history

Technical and security information:

• Device type, operating system version, and app version
• A device identifier, used to protect your account and detect payment fraud
• IP address, and the approximate region it maps to, used for fraud prevention on payments

What we do not collect:

• Your device's GPS location. We never ask for location permission.
• Contacts, photos, camera, or microphone
• Advertising identifiers or cross app tracking data
• Third party analytics or browsing history

3. How we use it

• Running your account: creating it, signing you in, and keeping it yours.
• Delivering your eSIM: processing the purchase and coordinating with network providers.
• Payments: processing transactions securely through Stripe and Apple Pay.
• Fraud prevention: spotting stolen cards, unauthorized payment methods, and abusive purchasing patterns so honest customers are not the ones paying for fraud.
• Support: answering you when you reach out.
• Improving AeroSIM: keeping things fast, safe, and reliable.

4. Who we share it with

Only the services that make AeroSIM work, and only what they need:

• Supabase (United States): authentication and our database, encrypted at rest.
• Stripe (United States): payment processing, PCI-DSS Level 1 compliant. Stripe also receives the device and IP signals described above as part of fraud screening.
• Apple Sign-In / Google Sign-In: login only. We receive your email and name, nothing more.
• eSIM network providers: the plan you ordered, so they can provision it. They do not receive your personal details.

We do not sell, rent, or trade your personal information to anyone, for any reason.

5. Storage and security

• Your data lives on Supabase servers in the United States, encrypted at rest and in transit.
• Login sessions are stored on your device.
• Everything between the app and our backend travels over HTTPS.
• Card data is handled entirely inside Stripe's PCI-DSS compliant infrastructure.

6. How long we keep it

• We keep your account data while your account is active.
• Deleting your account starts a 30 day grace period during which you can restore it. After that, your profile, purchase history, and AeroBucks are permanently removed.
• Transaction records may be kept for up to 7 years where financial regulations require it.
• Records tied to confirmed fraud may be kept longer to prevent repeat abuse.

7. Your rights

Depending on where you live, you can:

• Access: ask for a copy of the personal data we hold about you.
• Correction: ask us to fix anything inaccurate.
• Deletion: delete your account in the app, or ask us to do it.
• Portability: get your data in a portable format.
• Opt out: California residents can opt out of the sale of personal information. We do not sell it in the first place.

Email support@aerosim.global for any of these and a human will handle it.

8. Children

AeroSIM is open to everyone, but anyone under 13 needs verifiable consent from a parent or legal guardian before creating an account. If you believe a child under 13 gave us personal data without that consent, email support@aerosim.global and we will delete it promptly.

9. International transfers

Your data is processed in the United States, where Supabase and Stripe operate. By using AeroSIM you consent to that transfer. We keep the safeguards described in this policy in place wherever the data lives.

10. Cookies and tracking

The AeroSIM app uses no cookies, no third party analytics, no advertising SDKs, and no cross app tracking. The AeroSIM website does not use tracking cookies either.

11. Changes

When this policy changes in a way that matters, we will tell you in the app or by email. The "Last Updated" date at the top reflects the latest revision.

12. Contact

• Email: support@aerosim.global
• Website: aerosim.global

Fair Use Policy

1. Why this exists

AeroSIM works because everyone gets a fair deal: honest prices for travelers, and honest usage in return. This policy explains what "Unlimited" really means, and the small set of rules that keep fraud from driving up prices for everyone else. It is part of our Terms & Conditions.

2. What Unlimited means

• Every Unlimited plan comes with a daily allowance of data at full speed. The exact allowance is listed in the plan details in the app.
• If you use up the day's allowance, you are not cut off. Your speed is reduced for the rest of the day and you stay connected.
• Your allowance refreshes at midnight local time in your destination, on the carrier's clock, not 24 hours after you first connect.
• Unlimited means unlimited connectivity, not unlimited high speed data. Your plan's daily allowance and reduced speed are available in the app on every Unlimited plan, before and after purchase.

3. Personal use

• Plans are for your own personal use while traveling.
• Reselling plans, sharing them commercially, or using AeroSIM to supply connectivity as a business is not allowed.
• Continuous machine to machine use, crypto mining, and other non travel workloads are not what these plans are for, and carriers may restrict them.

4. Fair payments

• Pay only with payment methods that are genuinely yours.
• We verify payments automatically. Rapid fire purchases, mismatched payment details, and other signs of card abuse can cause an order to be delayed, declined, or refunded while we check.
• Using a stolen or unauthorized card gets the order cancelled, any resulting eSIMs and credits deactivated, the account closed, and the device blocked. We report confirmed fraud to our payment processor and, where appropriate, law enforcement.
• We may cap how many eSIMs, top ups, or wallet credits can be bought in a short window while verification completes. Genuine customers are rarely affected, and support can always help if you are.

5. Fair rewards

• AeroBucks, referral rewards, and promo codes are for real customers, not farming.
• Self referrals, bulk account creation, and promo abuse void the rewards involved and can close the accounts.

6. Chargebacks

If a charge does not look right, please talk to us first at support@aerosim.global. We resolve genuine problems quickly, usually faster than a bank dispute. Chargebacks filed without contacting us may pause your account and freeze AeroBucks or wallet balances while we sort things out, as described in our Refund Policy.

7. Questions

Not sure whether something is within fair use? Just ask: support@aerosim.global.